These Terms & Conditions ("Terms") govern your use of sharklance.in (the "Website") and the services provided by Sharklance Media ("Sharklance", "we", "us" or "our"), a digital marketing agency based in Noida, Uttar Pradesh, India. By using the Website or engaging our services, you agree to these Terms.
1. Our services
We offer performance marketing, website design and development, social media management, UGC ads and creative production, AI automation, agency ad accounts / advertising infrastructure, and lead generation and conversion optimisation. The exact scope, deliverables, timelines and fees for each engagement are set out in a written proposal, quotation, statement of work or agreement ("Proposal"). If a Proposal conflicts with these Terms, the Proposal prevails for that engagement.
2. Use of the Website
- You may use the Website only for lawful purposes and in line with these Terms.
- You must not attempt to gain unauthorised access to the Website, disrupt it, scrape it at scale, or use it to transmit malicious code or unlawful content.
- Content on the Website is for general information and may change without notice.
3. Client responsibilities
- Provide accurate information, timely approvals, brand assets, access to ad accounts, websites and tools, and any feedback needed to deliver the work.
- Ensure that your products, services, offers, claims and any material you give us are lawful, accurate and do not infringe anyone's rights.
- Comply with the policies of advertising platforms (such as Meta, Google and WhatsApp) and applicable laws, including consumer protection and advertising standards.
- Have a lawful basis for any customer or lead data you share with us or ask us to process.
Delays in approvals, access or feedback may extend timelines and are not our responsibility.
4. Fees, ad spend and payment
- Fees are as stated in the Proposal and are exclusive of GST and other applicable taxes unless stated otherwise.
- Advertising budgets ("ad spend") are separate from our fees and are paid directly to the ad platform or, where agreed, through us. Ad spend is controlled by the platforms and is non-refundable once consumed.
- Invoices are payable within [7] days unless the Proposal says otherwise. We may pause work or campaigns on overdue accounts.
- Retainers are billed in advance for each billing period.
Refunds and cancellations are covered by our Refund & Cancellation Policy.
5. No guarantee of results
Marketing outcomes depend on many factors outside our control, including platform algorithms, auctions, competition, market conditions, your product, pricing, website and sales process. While we work to improve performance, we do not guarantee any specific results such as leads, sales, ROAS, rankings or revenue. Any figures shown on the Website are illustrative — see our Disclaimer.
6. Ad accounts and third-party platforms
Advertising platforms may review, restrict, reject, disable or suspend ads, pages or accounts at their own discretion. We are not responsible for such actions, for platform outages or for changes to platform policies or features. Use of any agency ad account or advertising infrastructure we provide is subject to the platform's terms and any additional terms in your Proposal; prohibited, misleading or policy-violating advertising is not allowed and may lead to immediate termination of that service.
7. Intellectual property
- Website content, branding, templates, tools, processes and know-how belong to Sharklance Media or its licensors.
- On receipt of full payment, ownership of final deliverables created specifically for you (for example final ad creatives or website designs) transfers to you, unless the Proposal says otherwise.
- Third-party assets (stock media, fonts, plugins, software, creator content) are subject to their own licences.
- Unless you tell us otherwise in writing, we may mention your brand name and logo, and show non-confidential work samples, in our portfolio.
8. Confidentiality
Each party will keep the other's non-public business information confidential and use it only to perform the engagement, except where disclosure is required by law.
9. Limitation of liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill. Our total liability for any claim relating to an engagement is limited to the fees you paid us for that engagement in the three (3) months before the claim arose. Nothing in these Terms limits liability that cannot be limited under Indian law.
10. Indemnity
You agree to indemnify Sharklance Media against claims, losses and costs arising from your products or services, the content, claims or data you provide, or your breach of these Terms or applicable law.
11. Term and termination
Engagements run for the period stated in the Proposal. Either party may terminate in line with the notice period in the Proposal, or immediately if the other party materially breaches these Terms and does not cure the breach within a reasonable time. Fees for work done up to termination remain payable.
12. Governing law and jurisdiction
These Terms are governed by the laws of India. Courts at Gautam Buddh Nagar (Noida), Uttar Pradesh shall have exclusive jurisdiction, subject to any dispute-resolution clause in your Proposal.
13. Changes
We may update these Terms from time to time. The version published on this page at the time you use the Website or sign a Proposal applies.
14. Contact
Questions about these Terms? Email business@sharklance.in or call / WhatsApp +91 9084850639.
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